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At Canine Support, we're passionate about positive, reward-based training that builds a strong bond between you and your furry friend. Our trainers are dedicated to creating the best possible learning experience for both you and your dog. However, a dog's training success ultimately depends on your commitment, consistency, and active participation in the process. While our trainers will do everything they can to guide you, we cannot guarantee specific results despite our best efforts.
Canine Support reserves the right to refuse service to any dog or owner at any time. This includes, but is not limited to, concerns about behaviour, health, or other factors that could impact the safety and effectiveness of training.
Advice Not Given: The Programme instructor is not qualified to provide medical, nutritional or veterinary advice and the information they provide is not intended as such.
The Tellington TTouch Method is a useful supplement to veterinary care, and it should never be substituted for the professional skills of your vet.
Both private and group training sessions involve inherent risks. Dogs can sometimes act unpredictably, even with careful handling. To ensure everyone's safety, it is crucial to be completely honest and transparent about your dog's potential for aggression towards people, other dogs, or animals. This includes disclosing any information about past aggression, regardless of the cause.
Your safety is your first priority, and working with animals involves an element of risk. Judgment is required when applying this method in specific situations. Users of the Tellington TTouch techniques shown assume all risks in the implementation and application. Canine Support and Katharine Brunsch will not be, under any circumstance, legally liable or responsible for what you do.
TTouch Groundwork Safety: TTouch Groundwork equipment and Free Work equipment may pose a trip hazard when using or transitioning between exercises. Minor injuries for you or your dog may occur during TTouch Groundwork exercises, even when using equipment correctly. Our instructors will always prioritise safety and provide clear guidance.
At Canine Support, we believe in fostering happy, healthy relationships between dogs and their owners. Animal welfare and positive reinforcement are at the core of our training methods. We focus on building a strong bond and mutual respect between you and your furry friend, with trust at the heart of everything we do. This approach avoids the use of aversive techniques such as shock collars, choke chains, prong collars, choke or slip leads, physical punishment, anti-bark devices, or fear-based training methods. Creating a supportive community is also important to us. If any member advocates for the use of these aversive methods, we kindly ask them to find alternative resources and remove them from any groups, as their approach does not align with our positive training philosophy.
In-Person Workshop:
If you register for an in-person workshop and realise it's not the right fit for your dog within 24 hours of booking, we'll gladly offer a refund minus a small 10% administrative fee. This 24-hour grace period doesn't apply if you register within 48 hours of the workshop start time. In this case, we are unable to offer refunds or swaps for other services.
Extenuating Circumstances:
In the event of unforeseen personal circumstances that prevent you from attending, please get in touch with us as soon as possible. We'll review the situation on a case-by-case basis and may be able to offer a partial refund.
Online Courses:
All of our self-study online dog training courses and live support training programmes (including Help! My Dog is Reactive, Understanding Your Dog, Foundation Training Skills, Free Work, The Human End of the Lead, Creating Successful Walks, Loose Lead and Connection, The Happy Muzzle Dog, Fear of Fireworks (including self-study packages) and Introduction to Tellington TTouch and Body Work for dogs and their guardians, and any bundle packages are protected by our 14-day money-back guarantee.
For live programmes (Introduction to Tellington TTouch and Body Work for dogs and their guardians, Fear of Fireworks, and The Happy Muzzle Dog), this guarantee starts from the date of the first live coaching session, not from the date of purchase. A refund is not possible before the programme starts or after the guarantee has ended.
For online courses provided as part of in-person one-to-one training sessions, refunds are not available as they are provided as part of the in-person training.
We're confident our dog training programs can help you achieve positive results. However, we understand that sometimes things go differently than planned. That's why we offer a 30-day satisfaction guarantee.
What Does This Mean? If you're not satisfied with the program's effectiveness in helping you train your dog, you can request a full refund within 30 days of purchase.
To qualify for a refund:
Self-Study Programs: You must submit video evidence of yourself practising at least one training game from each program module.
Live Programs: You must have attended (or watched the replay) of at least two live sessions.
In addition, you'll need to explain why the program has not been effective for you. This feedback helps us continually improve our offerings.
Please note: Upon receiving a refund, access to all training materials and the private member community will be revoked.
At Canine Support, we create high-quality training resources for our valued clients. These resources, including digital videos, audio files, text documents, and PDFs, are copyrighted and protected intellectual property.
Sharing Guidelines:
Paid Content:
The training materials you receive through our paid programs are meant for your personal learning. Please refrain from sharing or distributing these resources with anyone outside of your program.
Consequences: Sharing paid content can result in the removal from your program without a refund.
Sharing What's Public:
We love to share our passion for dog training with everyone! Feel free to share non-paid content publicly, such as articles, videos, and resources available on our social media channels (Facebook, Instagram, YouTube) and our website (www.caninesupport.co.uk).
The level of coaching support included in your program will be clearly outlined at the time of purchase, ensuring you know exactly what to expect.
Membership Updates: For our membership program, we may occasionally adjust the format or frequency of coaching support to serve our members' needs best. We'll always communicate any changes well in advance.
Bark to the Future Facebook Group: As part of your program, you'll gain access to our supportive Bark to the Future Facebook group. This is a bonus resource to connect with other dog owners and get additional support.
Maintaining a Positive Community: We value a respectful and positive environment in all our coaching channels. Abusive behaviour towards other members or staff will result in the loss of access to coaching support without a refund. This also applies to anyone who repeatedly violates our community guidelines.
Get Personalised Support with Coach in Your Pocket: Our "Coach in Your Pocket" service puts expert dog training guidance right at your fingertips! This program provides you with direct access to Katharine Brunsch, via WhatsApp messenger or email, for the duration of your chosen program or as otherwise agreed upon. Simply send a message at your convenience, and you'll receive a personalised response within 24 hours, weekdays from 10:00 AM to 7:00 PM GMT.
Ongoing Access: Enjoy the benefit of continuous access to select digital programs. This means you can access and review the program materials for as long as the program is offered by Canine Support. We'll communicate any changes to program availability proactively.
Achieving Your Dog Training Goals: At Canine Support, we're passionate about helping you and your dog succeed. We strive to accurately represent our programs and packages and highlight their potential benefits.
Individual Results May Vary: The testimonials and examples we share are meant to be inspiring, but they don't guarantee the same results for everyone. Your success depends on a number of factors, including your dedication and commitment and the unique relationship you have with your furry friend.
Focus on Your Journey: Canine Support provides the necessary tools and knowledge to achieve your dog training goals. We believe in your ability to learn and grow together. Remember, results are based on your individual efforts and the specific context you face.
You agree and accept that Canine Support is authorised to record, photograph, or otherwise capture your likeness, voice, images, interviews, and statements made in connection with your participation in the Programme for Canine Support’s own use. You hereby assign to Canine Support all rights, title, and interest to have and to use, royalty-free, any such likeness or portion of your participation in the Programme for advertising, marketing, documentary, informational, training, or any other lawful purpose.
Permission is granted to use the materials on Canine Supports web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Canine Support at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any copied/downloaded materials in your possession whether in electronic or printed format.
The materials on Canine Supports web site are provided 'as is'. Canine Support makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Canine Support does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
In no event shall Canine Support or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Canine Supports Internet site, even if Canine Support or a Canine Support authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
The materials appearing on Canine Supports web site could include technical, typographical, or photographic errors. Canine Support does not warrant that any of the materials on its web site are accurate, complete, or current. Canine Support may make changes to the materials contained on its web site at any time without notice. Canine Support does not, however, make any commitment to update the materials.
Canine Support has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Canine Support of the site. Use of any such linked web site is at the user's own risk.
Canine Support may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
The construction, interpretation, and application of the terms of this Agreement are governed exclusively by the laws of England and Wales without regard to its conflict of law rules, and you agree to undertake this programme under the sole jurisdiction of the courts of England and Wales.
This agreement and the purchase and use of all products and services shall be exclusively governed by and construed in accordance with English law, without giving effect to any principles of conflicts of law. You further submit to the exclusive jurisdiction of the courts sitting in England and Wales. If any provision of this agreement shall be unlawful, void, or for any reason is unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.
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